Privacy Policy

Mounir Boctor built the Mohtam | مهتم app as a Free app. This SERVICE is provided by Mounir Boctor at no cost and is intended for use as is.

This page is used to inform visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service.

If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which are accessible at Mohtam | مهتم unless otherwise defined in this Privacy Policy.

Information Collection and Use

For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information. The information that we request will be retained by us and used as described in this privacy policy.

The app does use third-party services that may collect information used to identify you.

Link to the privacy policy of third-party service providers used by the app

Log Data

We want to inform you that whenever you use our Service, in a case of an error in the app we collect data and information (through third-party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.

Cookies

Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device's internal memory.

This Service does not use these “cookies” explicitly. However, the app may use third-party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

We want to inform users of this Service that these third parties have access to their Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13 years of age. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do the necessary actions.

Delete your account

You can delete your account through the mobile application in these steps:

  • Open Application on your device.
  • Login to your account.
  • Go to My Library Screen from Bottom Bar.
  • Click on Edit icon beside profile name.
  • Click on Delete Account button and then confirm the message.

User-Generated Content and Community Guidelines

Our app allows users to create, share, and interact with content including comments, discussions, and other forms of user-generated content. We are committed to maintaining a safe and respectful environment for all users.

Content Moderation:

  • All user-generated content is subject to our community guidelines and terms of service
  • We employ both automated systems and human review to moderate content
  • Content that violates our guidelines may be removed without notice
  • Users who repeatedly violate guidelines may have their accounts suspended or terminated

Reporting Mechanisms:

  • Users can report inappropriate content or behavior through the in-app reporting system
  • Reports are reviewed by our moderation team within 24-48 hours
  • Users can also contact us directly at mounirboctor.dev@gmail.com to report violations
  • We take all reports seriously and investigate them thoroughly

User Control Over Content:

  • Users can edit or delete their own comments and posts at any time
  • Users can block or mute other users to control their experience
  • Privacy settings allow users to control who can see their content
  • Users can request removal of content that violates our policies

Religious and Cultural Content

Our app focuses on Christian content and religious discussions. We respect diverse religious perspectives while maintaining our core Christian values.

Content Guidelines:

  • Content should be respectful and constructive in nature
  • We do not tolerate hate speech, discrimination, or harassment based on religion, race, gender, or other protected characteristics
  • Religious discussions should be conducted with mutual respect
  • Content that promotes violence or extremism is strictly prohibited

Age-Appropriate Content:

  • All content is reviewed to ensure it is appropriate for our target audience
  • The app is designed for users aged 13 and above
  • Parents and guardians are encouraged to review content with younger users

Content Removal and Appeals

Users have the right to request content removal and appeal moderation decisions:

  • Self-Deletion: Users can delete their own content immediately through the app interface
  • Request Removal: Users can request removal of content by contacting mounirboctor.dev@gmail.com
  • Appeal Process: Users can appeal content moderation decisions within 30 days
  • Response Time: We respond to removal requests within 48 hours
  • Data Retention: Deleted content is permanently removed from our servers within 30 days

Compliance with App Store Policies

Our app and privacy practices comply with both Apple App Store and Google Play Store policies:

Apple App Store Compliance:

  • We follow Apple's App Store Review Guidelines regarding user-generated content
  • Content moderation systems meet Apple's safety requirements
  • Privacy practices comply with iOS privacy standards
  • Data collection is transparent and follows Apple's privacy labels requirements

Google Play Store Compliance:

  • We adhere to Google Play's Developer Policy regarding user safety
  • Content moderation follows Google's standards for user-generated content
  • Privacy practices comply with Google Play's privacy requirements
  • Data handling follows Google's data safety standards

Data Protection and User Rights

We are committed to protecting user data and providing comprehensive rights over personal information:

Data Access and Portability:

  • Users can request a copy of their personal data at any time
  • Data exports are provided in a machine-readable format
  • Users can download their content and interactions history

Data Correction and Updates:

  • Users can update their profile information through the app
  • Incorrect data can be corrected by contacting our support team
  • We verify identity before making data corrections

Data Retention Policies:

  • User content is retained while the account is active
  • Deleted content is removed from servers within 30 days
  • Account data is retained for 90 days after account deletion for security purposes
  • Legal obligations may require longer retention periods

International Data Transfers

Our services may involve international data transfers. We ensure adequate protection for your data:

  • Data transfers comply with applicable privacy laws (GDPR, CCPA, etc.)
  • We use appropriate safeguards for international transfers
  • Third-party services are evaluated for privacy compliance
  • Users are informed of data transfer practices

Minor Protection and Parental Controls

We take special care to protect users under 18 years of age:

  • Users under 13 require parental consent to use the app
  • Limited data collection for users under 18
  • Enhanced privacy protections for minor users
  • Parents can request access to their child's data
  • Parental consent is required for certain features

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page.

This policy is effective as of 2025-10-09

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at mounirboctor.dev@gmail.com.

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